Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at tmpowersport@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label or in some item the customer need to paid for the shipping cost, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at tmpowersport@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at tmpowersport@gmail.com.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at tmpowersport@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at tmpowersport@gmail.com.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Return & Refund Policy

Thanks for shopping at Texas Motor Powersports.

If you are not entirely satisfied with your purchase, we're here to help.

You have 14 days to return an item from the date you purchase it.

To be eligible for a return, your item must be unused and in the same condition that you purchase it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

TEXAS MOTORS INC.

Return Policy

WARNING: If you have received and signed for your vehicle from the carrier all sales are final. By

accepting your item you agree to waive your rights to file a chargeback claim against Veloz

Powersports. Please read the following Return Policy Terms thoroughly:

In order to return a item(s) to our company you must follow our return process completely. Once an

item(s) are scheduled for delivery an adult 18 years or older must be present to inspect and sign for

the item(s). If an adult is not available to sign for the delivery at the time if delivery you waive any

and all rights to file damage claims, credit card chargebacks, and you may not return the item for a

replacement. Once the item is unloaded from the truck the adult (18 years of age or older) must

inspect the package and its contents. If any damage or missing parts are noticed it MUST be

notated in writing on the packing slip before it is signed and delivery is accepted. Take as many

pictures or videos of any and all damages notated. These photos are MANDATORY for all

damage/return claims. BE AWARE: Minor scratches and damages caused by the shipping carrier

are not grounds for refusal. Any item(s) refused and returned without approval from one of our

representatives or a valid R.M.A. number on the packaging will be subject to a 20% to 35%

restocking fee and you will be responsible for the cost of shipping(original and return shipping).

In order to return ANY/ALL ITEM(S) you must follow these steps.

1.Contact a customer service agent by phone or email. For faster service please submit a Return

Request online through SERVICE request. Our customer service department will review your

request send you RMA number if approved. BE AWARE: Any unauthorized packages returned

without a valid RMA number written on the exterior packaging will be refused and sent back to the

customer. Any Freight collect and COD packages will not be accepted and returned at your

expense;

2. Merchandise returned must be received in 100% new, re-sellable condition;

3. Merchandise is not eligible for refund if it has been fueled, ridden, worn, used, abused or

damaged in any way. Merchandise must arrive upright, properly secured and completely packaged

(including warranty cards, manuals, accessories, promotional items, etc.) and/or in the original

packaging;

4. All returns are subject to a 20% to 35% restocking fee for new, resell-able items returned;

5. Original shipping charge is non-refundable and will be deducted from the refund amount;

6. Refunds will be processed upon the product receiving back to our warehouse and an inspection

of returning product. Any damage that was not originally notated or any damages acquired from not

properly securing or packaging your item will be notated and subtracted from your refund amount.

The original shipping expense and 20% restocking fee will be deducted from all items returned for a

refund.

7. Minor cosmetic damage due to shipping (i.e. small cosmetic scratches on plastic) are not covered

under our or our manufacturers warranty and is not grounds for a return, we will send you out

replacements part(s)/item(s) and/or assist you in filing a shipping damage claim to receive monetary

compensation.

8. Shipping: To return your product, you must ship your product to:

5250 INTERNATIONAL DR ORLANDO, FL 32819

The item must be shipped upright and in a way to prevent any damages from

occurring during transportation to us. A valid R.M.A. number must be on the outside of the

packaging along with your shipping labels. Contact a customer service agent for assistance with

packaging instructions. You will be responsible for paying for your own shipping costs for returning

your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will

be deducted from your refund. REMEMBER: * Gas scooters that have been ridden in any way or

gas scooter parts that have contained gasoline cannot be returned and the sale is final. Gasoline is

a hazardous, flammable material and anyone who sends it via the mail may be subject to fines

and/or a refusal of refund. By selecting the box below you have read and agree to the terms of our

return policy stated above.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned

item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of

payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Contact Us

If you have any questions on how to return your item to us, contact us (407) 990-7570.